About Me
I am a Senior Manager of Service Design in the Financial Services industry, with 10+ years of experience in leading cross-functional teams to deliver seamless client experiences and business results.
I am passionate about using human-centered design to bridge business goals with user needs. I excel in transforming data-driven insights into innovative strategies, driving business outcomes while elevating customer satisfaction.
With a Master’s degree in Strategic Foresight and Innovation and a background in Industrial Engineering, I bring a strong blend of analytical and creative problem-solving skills to CX, service design, journey management, and organizational change
Let's connect! Reach out here or on LinkedIn.